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FAQ

We hope this page helps answer your questions.

If you have an additional question that you do not see on our website FAQ's, please do not hesitate to contact us.

  • Must I be at home when you clean my house?
    Not at all, it is completely your option. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit.
  • What if I have a special request for that day?
    Please let us know before your scheduled clean. It will help us plan the day in case your special request requires us to be in your home longer and also to make sure we bring any necessary supplies. You can call us before the cleaning to let us for your special request.
  • How do I pay?
    You can pay cash or through credit card, bank transfer or Paybox
  • What if I am not happy with my clean?
    White Cleaning backs all its work with a 100% Satisfaction Guarantee. If you are not satisfied with any area we have cleaned, just call within 24 hours and we will come back and re-clean the area at no additional charge.
  • What if I need to skip a clean?
    Please let us know 24 hours before your scheduled clean. We can reschedule or proceed with your next scheduled service.
  • Are your cleaners trained and supervised?
    Team members are fully trained and ready to clean your home. For post construction cleanings cleaning team includes a Team Leader who verifies that cleaning tasks are correctly completed.
  • What should I do before your cleaning crew arrives?
    To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit and be sure that you have enough materials for cleaning. We can send you a list of cleaning supplies in order to check beforehand.
  • Who provides the supplies and equipment?
    For regular cleaning services you should provide the cleaning supplies. If you wish we can send you a list of the materials which should be ready when the cleaner is there. Also we can supply the cleaning supplies with an appropriate cost.
  • Is your home cleaning service pet friendly?
    We love pets. We know that Israel is a very pet friendly country, and many of our clients have pets—as do many of our maids. We are more than happy to work around your pets! Just let us know beforehand.
  • Must I be at home when you clean my house?
    Not at all, it is completely your option. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit.
  • What if I have a special request for that day?
    Please let us know before your scheduled clean. It will help us plan the day in case your special request requires us to be in your home longer and also to make sure we bring any necessary supplies. You can call us before the cleaning to let us for your special request.
  • How do I pay?
    You can pay cash or through credit card, bank transfer or Paybox
  • What if I am not happy with my clean?
    White Cleaning backs all its work with a 100% Satisfaction Guarantee. If you are not satisfied with any area we have cleaned, just call within 24 hours and we will come back and re-clean the area at no additional charge.
  • What if I need to skip a clean?
    Please let us know 24 hours before your scheduled clean. We can reschedule or proceed with your next scheduled service.
  • Are your cleaners trained and supervised?
    Team members are fully trained and ready to clean your home. For post construction cleanings cleaning team includes a Team Leader who verifies that cleaning tasks are correctly completed.
  • What should I do before your cleaning crew arrives?
    To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit and be sure that you have enough materials for cleaning. We can send you a list of cleaning supplies in order to check beforehand.
  • Who provides the supplies and equipment?
    For regular cleaning services you should provide the cleaning supplies. If you wish we can send you a list of the materials which should be ready when the cleaner is there. Also we can supply the cleaning supplies with an appropriate cost.
  • Is your home cleaning service pet friendly?
    We love pets. We know that Israel is a very pet friendly country, and many of our clients have pets—as do many of our maids. We are more than happy to work around your pets! Just let us know beforehand.
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